Terms of service

Last updated April 24, 2025
1. AGREEMENT TO OUR LEGAL TERMS
We are AUSTRA LLC (“Company,” “we,” “us,” “our”), a company registered in Pennsylvania, United States, at 9662 Hilspach Street, Philadelphia, PA 19115. We operate the website loadninja.pro (the “Site”), as well as any other related products and services that refer or link to these legal terms (collectively, the “Services”).
You can contact us by phone at 1-866-718-3717, email at loadninjapro@gmail.com, or mail to 9662 Hilspach Street, Philadelphia, PA 19115, United States.
These Legal Terms constitute a legally binding agreement between you (“you” or “your”) and AUSTRA LLC concerning your access to and use of the Services. By accessing the Services, you confirm that you have read, understood, and agree to be bound by all of these Legal Terms. If you do not agree with all of these Legal Terms, you are prohibited from using the Services and must discontinue use immediately.
Supplemental terms and conditions or documents that may be posted on the Services from time to time are expressly incorporated herein by reference. We reserve the right, in our sole discretion and without notice, to make changes to these Legal Terms at any time. It is your responsibility to review these Legal Terms periodically; your continued use after changes are posted constitutes acceptance of those changes.
The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services. We recommend that you print a copy of these Legal Terms for your records.

TABLE OF CONTENTS

OUR SERVICES
INTELLECTUAL PROPERTY RIGHTS
USER REPRESENTATIONS
USER REGISTRATION
PURCHASES AND PAYMENT
SUBSCRIPTIONS
PROHIBITED ACTIVITIES
USER GENERATED CONTRIBUTIONS
CONTRIBUTION LICENSE
THIRD-PARTY WEBSITES AND CONTENT
SERVICES MANAGEMENT
PRIVACY POLICY
TERM AND TERMINATION
MODIFICATIONS AND INTERRUPTIONS
GOVERNING LAW
DISPUTE RESOLUTION
CORRECTIONS
DISCLAIMER
LIMITATIONS OF LIABILITY
INDEMNIFICATION
USER DATA
ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
CALIFORNIA USERS AND RESIDENTS
MISCELLANEOUS
CONTACT US

1. OUR SERVICES
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Those who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws. The Services are not tailored to comply with industry-specific regulations (e.g., HIPAA, FISMA, GLBA).

2. INTELLECTUAL PROPERTY RIGHTS
We own or license all intellectual property rights in our Services, including source code, databases, software, designs, audio, video, text, and graphics (the “Content”), as well as all trademarks and logos (the “Marks”). Content and Marks are provided “AS IS” for your personal, non-commercial use only. No part of the Services or Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited without our express prior written permission.

3. USER REPRESENTATIONS
By using the Services, you represent and warrant that:

all registration information you submit will be true, accurate, current, and complete;
you have the legal capacity to enter into these Legal Terms;
you will not access the Services through automated or non-human means;
your use of the Services will comply with all applicable laws and regulations.

4. USER REGISTRATION
You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password.

5. PURCHASES AND PAYMENT
We accept payment by Visa and Mastercard. You agree to provide current, complete, and accurate purchase and account information for all purchases and to promptly update such information as needed. Sales tax will be added where required. All payments are in US dollars.

6. SUBSCRIPTIONS
Billing and Renewal
Subscriptions will not renew automatically. We will contact you by email prior to expiry to ask if you wish to renew your subscription and to communicate the cost of renewing your subscription.
Free Trial
We offer a 15-day free trial to new users who register with the Services. The account will not be charged and the subscription will remain suspended until you choose to upgrade to a paid version at the end of the trial period.
Cancellation
All purchases are non-refundable. You can cancel your subscription at any time by contacting us using the information below. Your cancellation will take effect at the end of the current paid term.
Fee Changes
We may, from time to time, make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law.

7. PROHIBITED ACTIVITIES
You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those specifically endorsed or approved by us.
As a user of the Services, you agree not to:

Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
Trick, defraud, or mislead us and other users, especially to learn sensitive account information such as passwords.
Circumvent, disable, or otherwise interfere with security-related features of the Services, including those that prevent copying of Content.
Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
Use any information obtained from the Services to harass, abuse, or harm another person.
Make improper use of our support services or submit false reports of abuse or misconduct.
Use the Services in a manner inconsistent with any applicable laws or regulations.
Engage in unauthorized framing of or linking to the Services.
Upload or transmit (or attempt to) viruses, Trojan horses, spyware, or other material that interferes with any party’s use of the Services.
Engage in any automated use of the system such as scripts, bots, data mining, or robots.
Delete the copyright or other proprietary rights notice from any Content.
Attempt to impersonate another user or person.
Upload or transmit any material that acts as a passive or active information-collection mechanism (e.g., web bugs, cookies).
Interfere with, disrupt, or create an undue burden on the Services or the networks connected to them.
Harass, annoy, intimidate, or threaten our employees or agents.
Attempt to bypass any measures designed to prevent or restrict access to the Services.
Copy or adapt the Services’ software (Flash, PHP, HTML, JavaScript, etc.).
Decipher, decompile, disassemble, or reverse-engineer any software comprising the Services, except as permitted by law.
Launch or distribute any unauthorized script or other software.
Use a buying agent or purchasing agent to make purchases on the Services.
Collect usernames or email addresses for sending unsolicited email, or create fake accounts.
Compete with us or use the Services for any revenue-generating endeavor or commercial enterprise.
Use the Services to advertise or offer to sell goods and services.
Sell or otherwise transfer your profile.

8. USER GENERATED CONTRIBUTIONS
The Services do not offer users the ability to submit or post content. If we provide you the opportunity to create, submit, post, display, or distribute contributions (“Contributions”), including text, video, audio, photographs, graphics, comments, suggestions, or other material, you represent and warrant that:

Your Contributions do not infringe any third party’s proprietary rights (copyright, patent, trademark, trade secret, moral rights).
You are the creator and owner of or have obtained all necessary rights and permissions to grant us and other users the right to use your Contributions.
You have obtained written consent from every identifiable individual in your Contributions for their name or likeness.
Your Contributions are not false, inaccurate, or misleading.
Your Contributions are not unsolicited or unauthorized advertising, spam, or chain letters.
Your Contributions are not obscene, lewd, violent, harassing, libelous, slanderous, or otherwise objectionable.
Your Contributions do not harass or threaten any person or promote violence.
Your Contributions comply with all applicable laws and regulations, including those protecting minors.
Your Contributions respect privacy and publicity rights of third parties.
Any use of the Services in violation of the foregoing may result in termination or suspension of your rights to use the Services.

9. CONTRIBUTION LICENSEB
y submitting feedback or suggestions (“Feedback”), you grant us a perpetual, irrevocable, royalty-free, worldwide, transferable license to use, reproduce, modify, publish, translate, distribute, and display such Feedback in any media. We do not claim ownership of your Contributions; you retain full ownership of all your intellectual property rights.

10. THIRD-PARTY WEBSITES AND CONTENT
The Services may contain links to third-party websites and content (“Third-Party Websites/Content”). We do not investigate, monitor, or check these for accuracy or appropriateness and are not responsible for any Third-Party Websites or Content. Inclusion of any link or content does not imply endorsement. You access and use such Third-Party Websites/Content at your own risk, and any transactions are strictly between you and the third party.

11. SERVICES MANAGEMENT
We reserve the right, but not the obligation, to:

Monitor the Services for violations.
Take legal action against violators.
Refuse, restrict, or disable any Contributions.
Remove files and content that are excessive or burdensome.
Manage the Services to protect our rights and maintain proper functioning.

12. PRIVACY POLICY
Our Privacy Policy (https://loadninja.pro/privacy_policy) explains how we collect, use, and disclose your personal data. By using the Services, you agree to its terms. The Services are hosted in the United States; by using them, you consent to data transfer and processing in the U.S.

13. TERM AND TERMINATION
These Legal Terms remain in effect while you use the Services. We may, in our sole discretion and without notice, deny access to and use of the Services to anyone for any reason, including breach of these Legal Terms.

14. MODIFICATIONS AND INTERRUPTIONS
We may change, modify, or remove content at any time without notice. We cannot guarantee uninterrupted availability and will not be liable for any downtime or discontinuance.

15. GOVERNING LAW
These Legal Terms and your use of the Services are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles.

16. DISPUTE RESOLUTION
Informal Negotiations
Parties agree to attempt informal dispute resolution for at least thirty (30) days before initiating arbitration.
Binding Arbitration
Unresolved disputes (except intellectual property, injunctive relief, or certain other exclusions) will be resolved by binding arbitration under the AAA Commercial Arbitration Rules. Arbitration fees are governed by the AAA Consumer Rules, and any excessive costs will be paid by us. Arbitration may take place in person, by phone, or online, in Bucks County, Pennsylvania.
Exceptions
Disputes concerning intellectual property, theft, piracy, privacy invasion, injunctive relief, or other enumerated matters are not subject to arbitration and may be brought in state or federal court in Bucks County, Pennsylvania.
No dispute may be brought more than one (1) year after the cause of action arises. Class-action arbitrations and representative actions are prohibited.

17. CORRECTIONS
We may correct errors, inaccuracies, or omissions and change or update information at any time without notice.

18. DISCLAIMER
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” USE IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

19. LIMITATIONS OF LIABILITY
IN NO EVENT WILL WE OR OUR OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU IS LIMITED TO THE AMOUNT PAID BY YOU TO US DURING THE ONE (1) MONTH PERIOD PRIOR TO THE CAUSE OF ACTION ARISING.

20. INDEMNIFICATION
You agree to defend, indemnify, and hold us harmless from any loss, liability, claim, or demand, including reasonable attorneys’ fees, arising out of:

Your use of the Services;
Your breach of these Legal Terms;
Your violation of any third-party rights;
Any harmful act toward other users.

We may assume exclusive defense and control of any matter for which you must indemnify us, and you agree to cooperate at your expense.

21. USER DATA
We perform routine backups of data you transmit, but you are solely responsible for all your data. We are not liable for any loss or corruption of your data.

22. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Visiting the Services, sending emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and agree that such communications satisfy any legal requirement that they be in writing, including the use of electronic signatures.

23. CALIFORNIA USERS AND RESIDENTS
If any complaint is not satisfactorily resolved, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services, Department of Consumer Affairs, at 1625 North Market Blvd., Suite N112, Sacramento, CA 95834; telephone (800) 952-5210 or (916) 445-1254.

24. MISCELLANEOUS
These Legal Terms and any policies or rules posted by us constitute the entire agreement between you and us. Failure to enforce any provision is not a waiver. If any provision is deemed unlawful or unenforceable, it will be severed without affecting the remainder. These Terms may be assigned by us at any time. No joint venture, partnership, or agency relationship is created by these Terms.

25. CONTACT US
To resolve a complaint or for more information, please contact us at:
Company: AUSTRA LLC
Address: 9662 Hilspach Street, Philadelphia, PA 19115, United States
Phone: 1-866-718-3717
Email: loadninjapro@gmail.com